Return and Refund Policy
What can I return?
- Everything except – Pre Order products that are customised, Hair Accessories, Under Wear, Vests, Rakhis, Pillows, Bedding, Blankets, Face Masks, Bunting, Play Mats, Towels, Photo Props, Diapers, Bows & Ties, Bangles, Doll Dresses & Sale products
- All returnable products should have its original packing, labels & tags intact. It should be unused and in a saleable condition
- Returns must be initiated within 7 days from delivery date
- For all orders delivered within India, a restocking fee will be charged on every item returned.
- INR 99 per shipment if it is picked up by Neeyo Fashion GALA NO. 203, Bldg No.D2A, Asmeeta Textile Park, MIDC Road, Additional Kalyan Bhiwandi Industrial Area, Bhiwandi, Thane, Maharashtra, 421311
How can I return eligible products?
For orders delivered in India:
You can simply login to your Lil Drama account and schedule a free reverse pick up. Alternately you can email us at customercare@lildrama.com within 7 days of receiving the product. Please mention your order number and the product you want to return in the email.
For pincodes that do not have the reverse pickup facility, you would need to send the products back to us at your own expense. Return address: Neeyo Fashion GALA NO. 203, Bldg No.D2A, Asmeeta Textile Park, MIDC Road, Additional Kalyan Bhiwandi Industrial Area, Bhiwandi, Thane, Maharashtra, 421311
For orders delivered outside India:
Please email us at customercare@lildrama.com within 7 days from the delivery date with your order number and eligible products(s) you would like to return. You need to ship the products back to us within 15 days from the delivery date. Return address: Neeyo Fashion GALA NO. 203, Bldg No.D2A, Asmeeta Textile Park, MIDC Road, Additional Kalyan Bhiwandi Industrial Area, Bhiwandi, Thane, Maharashtra, 421311. You can send the products with your friends/family or a local logistics company. You will be liable to pay the return shipping and Indian customs charges which is non-refundable.
When will I get my refund?
Once we receive the return, the product(s) will go through a quality check. After the product passes the quality check, we will issue a refund to the original mode of payment. For all orders delivered within India, a restocking fee will be charged on every item returned. INR 99 per order if it is picked up by Neeyo Fashion. It may take up to 7-10 business days for the refund to reflect in your account. In case of COD orders, we will need your bank account details to process the refund. Any shipping charges, customs duty / taxes are not refundable.
What if I have received a faulty/defective product?
We are super diligent about our quality checks. In a rare case if you receive a faulty/defective product, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect in the email and send it to customercare@lildrama.com.
Good to know:
Product measurements can vary by 1-2 inches since the method of taking measurements is variable. If body measurements are provided for customization then the outfit can be up to 3 inches more than body measurements for girls and up to 5 inches more than body measurements for boys. Also the loosening can vary for each design.
Do you offer exchange of sizes?
The exchange option is available for same product and different product as well. Nevertheless, you can always return eligible products within the return period and place another order for the size you need.
How can I cancel my order?
Pre-Order / Customised products can be cancelled only within 24 hours of placing the order. All other products can be cancelled until the order is shipped. Please email us at customercare@lildrama.com in case you want to cancel your order. Please include the order number and the product(s) you wish to cancel in the email
Other Policies:
- Balance on gift cards cannot be en-cashed.
- Once a product is used, we can not ascertain the durability since the usage of the product varies based on the individual.
- Product images are professionally clicked due to which sometimes the color of the actual product may vary from the image.
- In case a product is missing from your shipment please email us within 24 hours of the receipt of the shipment for us to investigate further.
