Return and Refund Policy

What can I return?

·Yes, we are providing 7 days Return & Exchange policy. you can return the any ordered products within 7 days criteria.  

·All returnable products should have its original packing, labels & tags intact. It should be unused and in a saleable condition

·Returns must be initiated within 7 days from delivery date

·For all orders delivered within India, a restocking fee will be charged on every item returned.
INR 99 per item if it is picked up by Lil Drama

 

How can I return eligible products?

For orders delivered in India:

·You can simply login to your LilDrama account and place a return request, it will be approved and schedule a reverse pick up by us.

·Alternately you can email us at customercare@lildrama.com within 7 days of receiving the product. Please mention your order number and the product you want to return in the email.

·For pin codes that do not have the reverse pickup facility, you would need to send the products back to us at your own expense. Return address: Neeyo Fashion GALA NO. 203, Bldg. No.D2A, Asmeeta Textile Park, MIDC Road, Additional Kalyan Bhiwandi Industrial Area, Bhiwandi, Thane, Maharashtra, 421311

 For orders delivered outside India:

·Please email us at customercare@lildrama.com within 7 days from the delivery date with your order number and eligible products(s) you would like to return

·You need to ship the products back to us within 30 days from the delivery date. Return address: Neeyo Fashion GALA NO. 203, Bldg. No.D2A, Asmeeta Textile Park, MIDC Road, Additional Kalyan Bhiwandi Industrial Area, Bhiwandi, Thane, Maharashtra, 421311

·You can send the products with your friends/family or a local logistics company

·You will be liable to pay the return shipping and Indian customs charges which is non-refundable

 

When will I get my refund?

·Once we receive the return, the product(s) will go through a quality check

·After the product passes the quality check, we will issue a refund to the original mode of payment

·For all orders delivered within India, a restocking fee will be charged on every item returned.
INR 99 per item if it is picked up by Lil Drama

·It may take up to 7-10 business days for the refund to reflect in your account

·In case of COD orders, you can add your bank account details to process the refund

·Any shipping charges, customs duty / taxes are not refundable

 

What if I have received a faulty/defective product?

We are super diligent about our quality checks. In a rare case if you receive a faulty/defective or have any issues with the product, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email. 

Do you offer exchange of sizes?

The size exchange and replacement option are available for all in stock products. Nevertheless, you can always return eligible products within the return period and place another order for the size you need.

How can I cancel my order?

·All products can be cancelled only within 24 hours of placing the order until the order is shipped.

·Please email us at customercare@lildrama.com in case you want to cancel your order. Please include the order number and the product(s) you wish to cancel in the email

 

Other Policies

·Balance on gift cards cannot be encashed

·Once a product is used, we cannot ascertain the durability since the usage of the product varies based on the individual

·Product images are professionally clicked due to which sometimes the colour of the actual product may vary from the image

·In case a product is missing from your shipment please email us within 24 hours of the receipt of the shipment for us to investigate further

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